The visibility of the IT department in support of the healthcare organization’s overall strategic direction continues to increase as technology becomes more critical to the delivery of care and management of the organization. IT departments can no longer be figuratively “in the basement,” maintaining the status quo and simply reacting to requests for services, products, and information. IT is an integral part of day-to-day activities and the leader (both technically and strategically) for the myriad of IT initiatives that are planned, in process, and implemented. Expectations are high for IT department resources, expertise, and continuous investment in IT. Departments are also expected to maintain a stable, secure, and reliable technical environment for patients, providers, and employees.

TRIUM works to align your hospital IT department’s specific projects with the expectations and constraints of all stakeholders within the organization, including community physicians. Our services in this area include:

• Assessments of staffing, services, and technology.
• Project audits and quality assurance.
• Project management.
• Project management training and project management office (PMO) development.
• Help desk audit and performance improvement.
• Service level agreements, including design, implementation, and monitoring.
• Outsourcing analysis, vendor selection, and transition planning.
• Service, product, and technology pricing and cost allocation methodologies.
• Physician and nurse activity studies.